110324 - QUALITY ENGINEERING

Subject type: Mandatory

Coordinator: Julián Horrillo Tello

Trimester: Second term

Credits: 4

The work materials and teaching resources (bibliography, web information, ...) can be in Catalan, Spanish and English.

Subject framed in the matter of direction of operations.

The course aims to introduce students to the basic concepts, principles and foundations of quality management in the company, considering products and services.

Quality is presented from a strategic perspective, emphasizing the importance of process management. Quality management systems and their connection with environmental and safety management systems are studied, working on the basic aspects of the design and certification of the quality management system. Aspects related to statistical methods of quality control are also studied. Finally, quality is worked on from a management point of view, reviewing the basic concepts of total quality management (TQM) and the Kaizen and Six Sigma projects.

At the end of the course the student must be able to:

• LO3: Carry out the functional, formal and technical design of a product (CE 27).
• LO8: Use basic techniques and tools for quality and safety management (EC 27).
• LO11: Apply optimization techniques applied to the entire production cycle (CE 27).
• LO14: Recognize the main computer and communication technologies used in the management of the logistics chain, and in corporate information systems in general (EC 27).

The subject consists of 3 hours per week, on average, of face-to-face classes in the classroom, where the theoretical contents will be developed and exercises and problems of a practical nature will be solved (in total 30 hours), and 10 hours throughout the course. of practical classes, working in small groups.

Preferably, the face-to-face participation methodology is applied to the teaching sessions, either in the large group or in small groups to carry out specific or practical work.

During the course there will be a small number of theoretical sessions for the general presentation of the central topics of the subject, but it will try to maximize the presentation of specific cases presented by industrialists from different sectors and the discussion on aspects related to the application. of the concepts and methodologies treated in the theoretical sessions. In this sense, the theory classes will propose discussions to be carried out during the same class and also work to be done outside the classroom on specific topics and which can then be presented and discussed in class with the rest of the group. great.

In the practical classes will develop projects related with the management of the quality in the manufacture of pieces and with the management of quality in processes.

Whenever deemed appropriate, activities of a completely optional nature will be made available to students to help them prepare and prepare for those of a compulsory nature.

1. Introduction to quality management
   • Concept and history of quality
   • Dimensions of quality
   • Quality costs
   • The strategic role of quality
   • Process management
2. The quality management systemt
   • Quality standards: ISO 9000, 9004, EFQM
   • Construction of a quality management system
   • Certification process
   • Integrated management of quality, environment and safety (ISO 9001, ISO 14001, ISO 45001)
   • Technologies for quality management
3. Statistical methods of quality control
   • Attributes and variables
   • Statistical process control
   • Sampling plans
   • Technologies for quality control
4. Total quality management (TQM)
   • A view from management theory
   • Motor principles, derived principles and results
   • Basic quality control tools
   • Quality Function Deployment (QFD)
5. Improvement projects. Kaizen and Six Sigma
   • Quality circles
   • Total Productive Maintenance (TPM)
   • Kaizen tools: 5S, SMED, Poka Yoke...
   • Six Sigma tools
   • Modal analysis of failures and their effects (AMFE)
   • Introduction to experiment design

1. Work: Quality indicators. Definition, assessment and selection
   • On specific cases, the relevant quality indicators for quality control will be studied, taking into account product design, product manufacturing process and product validation. Work will be done on its formal definition. An assessment will be made of the characteristics of each indicator. And we will work on how to establish criteria and how to apply them for the selection of the set of indicators with which to work in the different stages of the product life cycle and the associated processes.
   • Each group of students will present their proposal which will be discussed by the whole large group.
2. Practice: Quality in product design
   • Application, by groups of practices, of the techniques QFD and AMFE for the design of product and of his process of manufacture.
   • Each group of practices will present the result of the application of these techniques and will justify the proposals of modification of design of product and of process for the improvement of the management of the quality of the final final product.
3. Practice: Quality in the manufacturing process
   • Each group of practices will work with a set of process data in order to determine their quality parameters.
   • The group will present the calculations made, the results obtained and their conclusions on the quality of the process and its possible improvement.
4. Practice: Quality in manufactured product.
   • Each group will establish the set of procedures to ensure, in a specific case, the necessary quality of the final product and the minimization of its cost.

Set of work and internships: 65%

Exam: 35%

Attendance at class sessions and the delivery of assignments and the corresponding reports of the activities carried out are valued.

Deliveries, to be taken into account in the evaluation of the subject, must be delivered on the established date.

Any undelivered activity will be considered scored with zero points. Failure to attend a session automatically excludes from the evaluation of the corresponding activity, being considered scored with zero points.

Book:

Ayza, Jordi (2020). Quality Engineering. Mataró: Notes from the ESUPT.

Book:

Cuatrecasas, Lluís (2005). Comprehensive quality management: implementation, control and certification. Barcelona: Ediciones Gestión 2000.

Standard:

ISO (2015). ISO 9001: 2015 - Quality Management Systems. Requirements. ISO Central Secretariat.

Book:

Beltran, J; Carmona, MA; Carrasco, R; Rivas, MA; Weaver F (2003). Guide for Process Based Management. Andalusian Institute of Culture (Catalan version CIDEM).

Standard:

EFQM (1999). Introduction to Excellence. EFQM.

Book:

Palacios, M; Gisbert, V. (2018). Statistical Quality Control. A Practical Application. 3 sciences. Editorial Area of ​​Innovation and Development.

Book:

CIDEM (2004). Integrated Management Systems. CIDEM (Generalitat de Catalunya).

Practical guide:

Giralt, E (2010). Lean Manufacturing Production System. CIDEM (Generalitat de Catalunya).

Practical guide:

CIDEM (2003). Progress tools. Improved Six Sigma. CIDEM (Generalitat de Catalunya).

Practical guide:

CIDEM (2000). Basic quality tools. AMFE. CIDEM (Generalitat de Catalunya).

http:// https://blog.wearedrew.co/control-estadistico-de-procesos-en-la-linea-de-montaje