General information

Subject type: Mandatory

Coordinator: Núria Masferrer Llabinés

Trimester: Second term

Credits: 4

Teaching staff: 

A hard tackle from Pere Calviño to Carmona
Carlos Montaña Battle 


Basic skills
  • B3_Students have the ability to gather and interpret relevant data (usually within their area of ​​study), to make judgments that include reflection on relevant social, scientific or ethical issues


  • B5_That students have developed those learning skills necessary to undertake further studies with a high degree of autonomy

Specific skills
  • E8_Organize the productive operations of the company

General competencies
  • G1_Be able to work in a team, actively participating in tasks and negotiating dissenting opinions until reaching consensus positions, thus acquiring the ability to learn together with other team members and create new knowledge

Transversal competences
  • T5_Develop tasks applying, with flexibility and creativity, the knowledge acquired and adapting it to new contexts and situations



The Operations area is one of the main functions of any organization and refers to the management of the creation of goods or services. These activities take place in all public and private companies. Operations Management can then be defined as the management of the resources needed to generate the goods or services of an organization. The field of Operations Management is currently facing major challenges mainly due to globalization, the creation of new products and services, the incorporation of new technologies and the need for integration with other functions of the company. Therefore, it is important to know the activities of the Operations area and know how to manage them efficiently.

The aim of this course is to provide the fundamental concepts, quantitative models, solutions and techniques in the management of operations. Different quantitative models used in operations management will also be used.

Learning outcomes

  • Identify the main functions of the Operations Management area.
  • Relate the Operations area to the business strategy and its relationship with the other functional areas of the company, such as the marketing or finance function.
  • Identify and plan the basic production activities and operations of a company, such as: product and process design, total quality, production planning, inventory management.
  • Use the basic analytical tools and methodologies mentioned above for planning and management in the area of ​​production and operations.
  • Assume the need to make ethical business decisions with productivity and profitability criteria.

Working methodology

Theoretical sessions

MD1. Master class: Expository class sessions based on the teacher's explanation attended by all students enrolled in the subject.

MD4. Video capsules: Resource in video format, which includes contents or demonstrations of the thematic axes of the subjects. These capsules are integrated into the structure of the subject and serve students to review as many times as necessary the ideas or proposals that the teacher needs to highlight in their classes.

Guided learning MD7. Case study: Dynamics that starts from the study of a case, which serves to contextualize the student in a specific situation and seek solutions.
Autonomous learning

MD9. Solving exercises and problems: Non-contact activity dedicated to the resolution of practical exercises based on the data provided by the teacher.


Topic 1


Introduction to operations

Main decisions in operations


Objectives of the area

Industrial products and services


Competitive variables





Innovation in the area of ​​production and operations


Topic 2


Design and development of products / services

Reasons for developing new products and services


Product / service development


Product design




   Modular design


   Simultaneous engineering




Product definition


   Assembly plan


   List of materials


   Process flow diagram


Continuous process improvement


Service design


Innovation in new products and services


Topic 3



Definition of forecast


Demand components


Forecasting methods




   Market study


   Delphi method


   Lower levels


   Group consensus


   Historical analogy




   Moving average


   Exponential smoothing


   Exponential double smoothing


   Linear regression


Errors in forecasts

Topic 4


Production strategies

Manufacturing in projects


Workshop manufacturing


Manufacturing in process


Manufactured Just in Time


   Pull / Push, Kanban




   Production level


   SMED techniques


   U-shaped line




   Jidoka, 5S




Topic 5


Production planning

Aggregate Planning




Topic 6


Stock management

Reasons for stock


Stock cost


ABC analysis


Inventory models


   Fixed quantity model (economic lot)


   Fixed quantity model with discounts


   Fixed period model.


   Probabilistic models.





Topic 7




Location strategies




Topic 8


Distribution strategies





Supply chain optimization


Innovation in logistics



Topic 9


Sustainability in production

Green production


Ethical production


Sustainable Development Goals (SDGs)

Learning activities

  • Conceptual sessions.
  • Practical sessions where you work in teams to solve business cases and exercises.
  • Individual work

The classroom (physical or virtual) is a safe space, free of sexist, racist, homophobic, transphobic and discriminatory attitudes, either towards students or towards teachers. We trust that together we can create a safe space where we can make mistakes and learn without having to suffer prejudice from others. 


Evaluation system

The evaluation of the subject will be done as follows:

  • Final exam: 55%
  • Continuous assessment: 25%
  • Team project: 20%

Important: To pass the course you need a minimum average grade of 5 (out of 10) and a minimum grade in the final exam of 4 out of 10. It is necessary to do the continuous assessment and project in team to be able to go to the exam,

Recovery: Only the final exam mark (55%) can be retrieved. A minimum grade of 4 out of 10 will be required to complete the grade point average. That is, in recovery the same variables (examination and continuous assessment) with the same weights are maintained.

A student who has not applied for the first call CANNOT apply for recovery.



Anderson, Mary Ann, Edward J. Anderson, and Geoffrey Parker. Operations management for dummies. John Wiley & Sons, 2013.

Goldratt: The Goal: A Process of Ongoing Improvement. North River Press; 30th Anniversary Edition edition (July 1, 2014). ISBN-13: 978-0884262748

Heizer / Render: Operations Management. (11th Edition). Pearson education, 2013. ISBN-13: 978-0132863308

Heizer, J and Render, B. "Production Management" (Strategic Decisions). Ed. Prentice Hall.

Heizer, J and Render, B. "Production Management (Tactical Decisions). Ed. Prentice-Hall

RB Chase, FR Jacobs and NJ Aquilano, “Operations Management,” ED McGraw-Hill. 

Stevenson: Operations Management. McGraw-Hill, 2014. ISBN-13: 978-0078024108