General information

Subject type: Mandatory

Coordinator: Judith Turrión Prats

Trimester: First term

Credits: 6

Teaching staff: 

Lluís Codinas Poch
Roger Guardiola Martinez 

Teaching languages

  • Catalan

Some documents may be written in Spanish and English

The Amadeus system will work in Catalan/Spanish and English


Basic skills
  • CB2. That students know how to apply their knowledge to their work or vocation in a professional way and possess the skills that are usually demonstrated through the development and defense of arguments and problem solving within their area of study.

  • CB3. That students have the ability to gather and interpret relevant data (usually within their area of ​​study) to make judgments that include reflection on relevant social, scientific, or ethical issues.

Specific skills
  • CE12. Master the operating procedures of accommodation, catering and tourism intermediation companies.

  • CE17. Recognize details of the operation of destinations, tourist structures and their business sectors worldwide.

General competencies
  • CG1. Be able to work in a team, actively participate in tasks and negotiate in the face of dissenting opinions until reaching consensus positions, thus acquiring the ability to learn together with other team members and create new knowledge.

  • CG4. Be able to integrate the values ​​of social justice, equality between men and women, equal opportunities for all and especially for people with disabilities, so that the studies of Tourism and Leisure Management contribute to train citizens for a just, democratic society based on a culture of dialogue and peace.

Transversal competences
  • CT1. Communicate properly orally and in writing in the two official languages ​​of Catalonia.

  • CT2. Show willingness to learn about new cultures, experiment with new methodologies and encourage international exchange.

  • CT3. Formulate critical and well-argued reasoning, using precise terminology, specialized resources and documentation to support these arguments.

  • CT4. Demonstrate entrepreneurial leadership and leadership skills that build personal confidence and reduce risk aversion.

  • CT5. Master the main applications of computer tools and new technologies for ordinary academic activity.

  • CT6. Carry out tasks autonomously with the correct organization and timing of academic work.

  • CT7. Develop the ability to assess inequalities due to sex and gender to design solutions.


  • Study and analysis of all the processes involved in the cycle of the travel business.
  • Analysis of business structures and their forms of management.
  • Creation of travel products with pricing and budget development.
  • Management of air reservations through the Amadeus system


- The classroom (physical or virtual) is a safe space, free of sexist, racist, homophobic, transphobic and discriminatory attitudes, either towards students or teachers. We trust that together we can create a safe space where we can make mistakes and learn without having to suffer the prejudices of others.

Learning outcomes

  • Analyze and evaluate the functions of travel agencies in the mediation and sale of different types of tourist services.
  • Design a trip based on the factors that are established and calculate the corresponding budget.
  • Manage an airline reservation through a GDS.

Working methodology

MD1. Theoretical sessions: lectures and student participation in debates.

MD9 and MD12. Independent learning: Solving exercises and problems, with the help of non-face-to-face tutorials.

MD5. Practical computer application of Amadeus.

It is recommended to bring a laptop to class in order to work on practical cases and the AMADEUS program.




  1. The regulation of Travel Agencies
  2. The business structure of Travel Agencies
  3. Business management and the gender perspective
  4. Tourist intermediation
  5. Combined travel: Concept and type of combined travel. Analysis of tourist services and their prices. Preparation and contribution of budgets. Pricing.


  1. GDS Amadeus: air reservation management


Learning activities

AF1. Theoretical sessions

AF2. The elaboration of practical cases

AF1. Talks by professionals in the sector

AF3. Teamwork

Evaluation system

The subject is divided into two MODULES:

  • MODULE I: A total of 4 credits (40 hours) will be taught and will have a weight of 60% of the total of the subject.

This 60% is distributed with:

- Final exam. will have a weight of 30% of the grade of MODULE I. The minimum grade to be achieved to average the MODULE I must be 5. 

- Practical cases: they will have a weight of 10% of the grade of MODULE I.

  • MODULE II: A total of 2 credits (20 hours) will be taught and will have a weight of 40% of the total of the subject.

- Final exam. will have a weight of 30% of the note of MODULE II. The minimum grade to be achieved to average MODULE II must be 5. 



In addition, the attitude, participation and attendance at the class sessions of MODULE I and II will be assessed at a global level. It will have a weight of 10% of the final mark of the subject (80% attendance at the sessions).

To pass the subject, you must obtain an overall grade equal to or higher than 5 for each MODULE.

To be able to access the recovery, it is necessary to have appeared in the final test.

In the event that a student has to present himself/herself for recovery, he/she will do so only for those Modules that have been suspended.




Ameigeiras, Celia (2014). Marketing and sale of tourist services. Editorial Synthesis.

Fernández, Carmen and Blanco, Ana (2008). Production and sale of tourist services in Travel Agencies. Editorial Synthesis.

Alcantara, Alvaro (2017). Live from travel: How to design your successful travel agency and live your passion. Editorial Letras de Author.


Oller, Jordi (1994). Cost accounting for travel agencies, hotels and campsites. Editorial Synthesis. Madrid