General information


Subject type: Mandatory

Coordinator: Monica Juliana Oviedo León

Trimester: Third term

Credits: 4

Teaching staff: 

A hard tackle from Pere Calviño to Carmona

Skills


Basic skills
  • B5_That students have developed those learning skills necessary to undertake further studies with a high degree of autonomy

     

Specific skills
  • E8_Organize the productive operations of the company

     

General competencies
  • G1_ Be able to work in a team, actively participating in tasks and negotiating dissenting opinions to reach consensus positions, thus acquiring the ability to learn together with other team members and create new knowledge

Transversal competences
  • T5_Develop tasks applying, with flexibility and creativity, the knowledge acquired and adapting it to new contexts and situations

     

Description


The Operations area is one of the main functions of any organization and refers to the management of the creation of goods or services. These activities take place in all public and private companies. Operations Management can then be defined as the management of the resources needed to generate the goods or services of an organization. The field of Operations Management is currently facing major challenges mainly due to globalization, the creation of new products and services, the incorporation of new technologies and the need for integration with other functions of the company. Therefore, it is important to know the activities of the Operations area and know how to manage them efficiently.

The aim of this course is to provide the fundamental concepts, quantitative models, solutions and techniques in the management of operations. Different quantitative models used in operations management will also be used.

Learning outcomes


  • Identify the main functions of the Operations Management area.
  • Relate the Operations area to the business strategy and its relationship with the other functional areas of the company, such as the marketing or finance function.
  • Identify and plan the basic production activities and operations of a company, such as: product and process design, total quality, production planning, inventory management.
  • Use the basic analytical tools and methodologies mentioned above for planning and management in the area of ​​production and operations.
  • Assume the need to make ethical business decisions with productivity and profitability criteria.

Working methodology


Theoretical sessions

MD1. Master class: Expository class sessions based on the teacher's explanation attended by all students enrolled in the subject.

MD4. Video capsules: Resource in video format, which includes contents or demonstrations of the thematic axes of the subjects. These capsules are integrated into the structure of the subject and serve students to review as many times as necessary the ideas or proposals that the teacher needs to highlight in their classes.

Guided learning MD7. Case study: Dynamics that starts from the study of a case, which serves to contextualize the student in a specific situation and seek solutions.
Autonomous learning

MD9. Solving exercises and problems: Non-contact activity dedicated to the resolution of practical exercises based on the data provided by the teacher.

The classroom (physical or virtual) is a safe space, free of sexist, racist, homophobic, transphobic and discriminatory attitudes, either towards students or teachers. We trust that together we can create a safe space where we can make mistakes and learn without having to suffer the prejudices of others. 

Contents


Topic 1

 

Introduction to operations

Main decisions in operations

 

Objectives of the area

Industrial products and services

 

Competitive variables

 

Indicators

 

 

Innovation in the area of ​​production and operations

   

Topic 2

 

Design and development of products / services

Reasons for developing new products and services

 

Product / service development

 

Product design

 

   Standardization

 

   Modular design

 

   Simultaneous engineering

 

   Automation

 

Product definition

 

   Assembly plan

 

   List of materials

 

   Process flow diagram

 

Continuous process improvement

 

Service design

 

Innovation in new products and services

   

Topic 3

 

Forecasts

Definition of forecast

 

Demand components

 

Forecasting methods

 

Qualitative

 

   Market study

 

   Delphi method

 

   Lower levels

 

   Group consensus

 

   Historical analogy

 

Quantitative

 

   Moving average

 

   Exponential smoothing

 

   Exponential double smoothing

 

   Linear regression

 

Errors in forecasts

Topic 4

 

Production strategies

Manufacturing in projects

 

Workshop manufacturing

 

Manufacturing in process

 

Manufactured Just in Time

 

   Pull / Push, Kanban

 

   Waste

 

   Production level

 

   SMED techniques

 

   U-shaped line

 

   TPM

 

   Jidoka, 5S

 

 

   

Topic 5

 

Production planning

Aggregate Planning

 

MRP

   

Topic 6

 

Stock management

Reasons for stock

 

Stock cost

 

ABC analysis

 

Inventory models

 

   Fixed quantity model (economic lot)

 

   Fixed quantity model with discounts

 

   Fixed period model.

 

   Probabilistic models.

 

 

 

 

Topic 7

 

Location 

 
 

Location strategies

 

Outsourcing

   

Topic 8

 

Distribution strategies

DRP

 

ECR, CPRF

 

Supply chain optimization

 

Innovation in logistics

 

   

Topic 9

 

Sustainability in production

Green production

 

Ethical production

 

Sustainable Development Goals (SDGs)

Learning activities


  • Conceptual sessions.
  • Practical sessions where you work in teams to solve business cases and exercises.
  • Individual work

The classroom (physical or virtual) is a safe space, free of sexist, racist, homophobic, transphobic and discriminatory attitudes, either towards students or towards teachers. We trust that together we can create a safe space where we can make mistakes and learn without having to suffer prejudice from others. 

 

Evaluation system


The evaluation of the subject will be done as follows:

  • Final exam: 55%
  • Continuous assessment: 25%
  • Team project: 20%

Important: To pass the course you need a minimum average grade of 5 (out of 10) and a minimum grade in the final exam of 4 out of 10. It is necessary to do the continuous assessment and project in team to be able to go to the exam,

Recovery: Only the final exam mark (55%) can be retrieved. A minimum grade of 4 out of 10 will be required to complete the grade point average. That is, in recovery the same variables (examination and continuous assessment) with the same weights are maintained.

A student who has not applied for the first call CANNOT apply for recovery.

REFERENCES


Basic

Anderson, Mary Ann, Edward J. Anderson, and Geoffrey Parker. Operations management for dummies. John Wiley & Sons, 2013.

Goldratt: The Goal: A Process of Ongoing Improvement. North River Press; 30th Anniversary Edition edition (July 1, 2014). ISBN-13: 978-0884262748

Heizer / Render: Operations Management. (11th Edition). Pearson education, 2013. ISBN-13: 978-0132863308

Heizer, J and Render, B. "Production Management" (Strategic Decisions). Ed. Prentice Hall.

Heizer, J and Render, B. "Production Management (Tactical Decisions). Ed. Prentice-Hall

RB Chase, FR Jacobs and NJ Aquilano, “Operations Management,” ED McGraw-Hill. 

Stevenson: Operations Management. McGraw-Hill, 2014. ISBN-13: 978-0078024108