General information

Subject type: Mandatory

Coordinator: Núria Masferrer Llabinés

Trimester: Third term

Credits: 4

Teaching staff: 

A hard tackle from Pere Calviño to Carmona
Albert Rof Bertrans 
Julià Regader Villarroya 

Teaching languages

  • Catalan
  • English

Check the schedules of the different groups to know the language of teaching classes. Although the material can be in any of the three languages.


Basic skills
  • B3_Students have the ability to gather and interpret relevant data (usually within their area of ​​study), to make judgments that include reflection on relevant social, scientific or ethical issues


  • B5_That students have developed those learning skills necessary to undertake further studies with a high degree of autonomy

Specific skills
  • E8_Organize the productive operations of the company

General competencies
  • G1_Be able to work in a team, actively participating in tasks and negotiating dissenting opinions until reaching consensus positions, thus acquiring the ability to learn together with other team members and create new knowledge

Transversal competences
  • T5_Develop tasks applying, with flexibility and creativity, the knowledge acquired and adapting it to new contexts and situations



The Operations area is one of the main functions of any organization and refers to the management of the creation of goods or services. These activities take place in all public and private companies. Operations Management can then be defined as the management of the resources needed to generate the goods or services of an organization. The field of Operations Management is currently facing major challenges mainly due to globalization, the creation of new products and services, the incorporation of new technologies and the need for integration with other functions of the company. Therefore, it is important to know the activities of the Operations area and know how to manage them efficiently.

The aim of this course is to provide the fundamental concepts, quantitative models, solutions and techniques in the management of operations. Different quantitative models used in operations management will also be used.


Topic 1


Introduction to operations

Main decisions in operations


Objectives of the area

Industrial products and services


Competitive variables





Innovation in the area of ​​production and operations


Topic 2


Design and development of products / services

Reasons for developing new products and services


Product / service development


Product design




   Modular design


   Simultaneous engineering




Product definition


   Assembly plan


   List of materials


   Process flow diagram


Continuous process improvement


Service design


Innovation in new products and services


Topic 3



Definition of forecast


Demand components


Forecasting methods




   Market study


   Delphi method


   Lower levels


   Group consensus


   Historical analogy




   Moving average


   Exponential smoothing


   Exponential double smoothing


   Linear regression


Errors in forecasts

Topic 4


Production strategies

Manufacturing in projects


Workshop manufacturing


Manufacturing in process


Manufactured Just in Time


   Pull / Push, Kanban




   Production level


   SMED techniques


   U-shaped line




   Jidoka, 5S




Topic 5


Production planning

Aggregate Planning




Topic 6


Stock management

Reasons for stock


Stock cost


ABC analysis


Inventory models


   Fixed quantity model (economic lot)


   Fixed quantity model with discounts


   Fixed period model.


   Probabilistic models.





Topic 7




Location strategies




Topic 8


Distribution strategies





Supply chain optimization


Innovation in logistics



Topic 9


Sustainability in production

Green production


Ethical production


Sustainable Development Goals (SDGs)

Evaluation system

The evaluation of the subject will be done as follows:

  • Final exam: 55%
  • Continuous assessment: 25%
  • Team project: 20%

Important: To pass the course you need a minimum average grade of 5 (out of 10) and a minimum grade in the final exam of 4 out of 10. It is necessary to do the continuous assessment and project in team to be able to go to the exam,

Recovery: Only the final exam mark (55%) can be retrieved. A minimum grade of 4 out of 10 will be required to complete the grade point average. That is, in recovery the same variables (examination and continuous assessment) with the same weights are maintained.

A student who has not applied for the first call CANNOT apply for recovery.



RB Chase, FR Jacobs and NJ Aquilano, “Operations Management,” ED McGraw-Hill. 

Heizer, J and Render, B. "Production Management (Tactical Decisions). Ed. Prentice-Hall

Heizer, J and Render, B. "Production Management" (Strategic Decisions). Ed. Prentice Hall.

Stevenson: Operations Management. McGraw-Hill, 2014. ISBN-13: 978-0078024108

Heizer / Render: Operations Management. (11th Edition). Pearson education, 2013. ISBN-13: 978-0132863308

Goldratt: The Goal: A Process of Ongoing Improvement. North River Press; 30th Anniversary Edition edition (July 1, 2014). ISBN-13: 978-0884262748