TecnoCampus Foundation
eCampus
University Business
eCampus

What are you looking for?

General information

Subject type: Mandatory

Coordinator: Joan Triadó Aymerich

Trimester: Second term

Credits: 4

Teaching staff: 

Miquel Giménez Moreno

Teaching languages

  • Catalan

The work materials and teaching resources (bibliography, web information, ...) can be in Catalan, Spanish and English.

Skills

Specific skills

  • CE27: Managing the quality of organizations.

Transversal competences

  • CT1: That the students know a third language, which will preferably be English, at an adequate level orally and in writing and in accordance with the needs of graduates in each degree.

Description

Subject framed in the matter of direction of operations.

The course aims to introduce students to the basic concepts, principles and foundations of quality management in the company, considering products and services.

Quality is presented from a strategic perspective, highlighting the importance of process management. 

 

Contents

  1. Concept and history of quality
  2. The quality management systemt
    • Definition
    • Quality requirements
    • Customer perception
    • Quality indicators
  3. Standardize, standard, certification and accreditation
    • normalize
    • Standard
    • Certification
    • Accreditation
  4. Total quality management (TQM)
  5. Quality costs
  6. Management by processes
    • Processes
    • Quality process design
  7. Measure
    • Histogram - Frequency graph
    • Sector diagram
    • Polygonal diagram
    • polar diagram
    • Pearson's correlation coefficient
    • Pareto
  8. Quality product design
  9. Statistical control of the process
    • Active prevention
    • Normal distribution
    • Control by samples
    • X diagrams
  10. Quality 4.0
    • Data
    • Analytics
    • Connectivity
    • Collaboration
    • Management systems
    • Scalability
    • Competition
    • Compliance
    • Continuous improve

Evaluation system

Weekly Test Set: 15%

Internships: 20%

Partial exam: 25%

Final exam: 40%

Any activity not handed in or handed in late will be considered scored with zero points. Failure to attend a session is automatically excluded from the evaluation of the corresponding activity, being considered scored with zero points.

The recovery exam replaces the partial and final exams (65%). The set of weekly tests and practices are not recoverable.

 

REFERENCES

Basic

Book:

Ayza, Jordi; Giménez, Miquel (2023). Quality Engineering. Mataró: ESUPT's own notes.

Complementary

Book:

Cuatrecasas, Lluís (2005). Comprehensive quality management: implementation, control and certification. Barcelona: Ediciones Gestión 2000.

Standard:

ISO (2015). ISO 9001: 2015 - Quality Management Systems. Requirements. ISO Central Secretariat.

Book:

Beltran, J; Carmona, MA; Carrasco, R; Rivas, MA; Weaver F (2003). Guide for Process Based Management. Andalusian Institute of Culture (Catalan version CIDEM).

Standard:

EFQM (1999). Introduction to Excellence. EFQM.

Book:

Palacios, M; Gisbert, V. (2018). Statistical Quality Control. A Practical Application. 3 sciences. Editorial Area of ​​Innovation and Development.

Book:

CIDEM (2004). Integrated Management Systems. CIDEM (Generalitat de Catalunya).

Practical guide:

Giralt, E (2010). Lean Manufacturing Production System. CIDEM (Generalitat de Catalunya).

Practical guide:

CIDEM (2003). Progress tools. Improved Six Sigma. CIDEM (Generalitat de Catalunya).

Practical guide:

CIDEM (2000). Basic quality tools. AMFE. CIDEM (Generalitat de Catalunya).