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B3_Students have the ability to gather and interpret relevant data (usually within their area of study), to make judgments that include reflection on relevant social, scientific or ethical issues
B5_That students have developed those learning skills necessary to undertake further studies with a high degree of autonomy
E8_Organize the productive operations of the company
G1_Be able to work in a team, actively participating in tasks and negotiating dissenting opinions until reaching consensus positions, thus acquiring the ability to learn together with other team members and create new knowledge
T5_Develop tasks applying, with flexibility and creativity, the knowledge acquired and adapting it to new contexts and situations
The Operations area is one of the main functions of any organization and refers to the management of the creation of goods or services. These activities take place in all public and private companies. Operations Management can then be defined as the management of the resources needed to generate the goods or services of an organization. The field of Operations Management is currently facing major challenges mainly due to globalization, the creation of new products and services, the incorporation of new technologies and the need for integration with other functions of the company. Therefore, it is important to know the activities of the Operations area and know how to manage them efficiently.
The aim of this course is to provide the fundamental concepts, quantitative models, solutions and techniques in the management of operations. Different quantitative models used in operations management will also be used.
Topic 1 |
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Introduction to operations |
Main decisions in operations |
Objectives of the area Industrial products and services |
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Competitive variables |
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Indicators |
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Innovation in the area of production and operations |
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Topic 2 |
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Design and development of products / services |
Reasons for developing new products and services |
Product / service development |
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Product design |
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Standardization |
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Modular design |
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Simultaneous engineering |
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Automation |
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Product definition |
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Assembly plan |
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List of materials |
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Process flow diagram |
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Continuous process improvement |
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Service design
Innovation in new products and services |
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Topic 3 |
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Forecasts |
Definition of forecast |
Demand components |
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Forecasting methods |
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Qualitative |
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Market study |
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Delphi method |
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Lower levels |
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Group consensus |
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Historical analogy |
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Quantitative |
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Moving average |
Exponential smoothing |
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Exponential double smoothing |
Linear regression |
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Errors in forecasts |
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Topic 4 |
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Production strategies |
Manufacturing in projects |
Workshop manufacturing |
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Manufacturing in process |
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Manufactured Just in Time |
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Pull / Push, Kanban |
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Waste |
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Production level |
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SMED techniques |
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U-shaped line |
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TPM |
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Jidoka, 5S
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Topic 5 |
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Production planning |
Aggregate Planning |
MRP |
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Topic 6 |
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Stock management |
Reasons for stock |
Stock cost |
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ABC analysis |
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Inventory models |
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Fixed quantity model (economic lot) |
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Fixed quantity model with discounts |
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Fixed period model. |
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Probabilistic models.
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Topic 7 |
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Location |
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Location strategies |
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Outsourcing |
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Topic 8 |
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Distribution strategies |
DRP |
ECR, CPRF |
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Supply chain optimization
Innovation in logistics
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Topic 9 |
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Sustainability in production |
Green production |
Ethical production |
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Sustainable Development Goals (SDGs) |
The evaluation of the subject will be done as follows:
Important: To pass the course you need a minimum average grade of 5 (out of 10) and a minimum grade in the final exam of 4 out of 10. It is necessary to do the continuous assessment and project in team to be able to go to the exam,
Recovery: Only the final exam mark (55%) can be retrieved. A minimum grade of 4 out of 10 will be required to complete the grade point average. That is, in recovery the same variables (examination and continuous assessment) with the same weights are maintained.
A student who has not applied for the first call CANNOT apply for recovery.
RB Chase, FR Jacobs and NJ Aquilano, “Operations Management,” ED McGraw-Hill.
Heizer, J and Render, B. "Production Management (Tactical Decisions). Ed. Prentice-Hall
Heizer, J and Render, B. "Production Management" (Strategic Decisions). Ed. Prentice Hall.
Stevenson: Operations Management. McGraw-Hill, 2014. ISBN-13: 978-0078024108
Heizer / Render: Operations Management. (11th Edition). Pearson education, 2013. ISBN-13: 978-0132863308
Goldratt: The Goal: A Process of Ongoing Improvement. North River Press; 30th Anniversary Edition edition (July 1, 2014). ISBN-13: 978-0884262748