TecnoCampus Foundation
eCampus
University Business
eCampus

What are you looking for?

General information

Subject type: Mandatory

Coordinator: Joan Triadó Aymerich

Trimester: Second term

Credits: 4

Teaching staff: 

Miquel Giménez Moreno

Academic year: 2025

Teaching course: 3

Languages ​​of instruction

  • Catalan

The work materials and teaching resources (bibliography, web information, ...) can be in Catalan, Spanish and English.

Competencies / Learning Outcomes

Specific skills

  • S33. Apply their capacity for critical analysis, self-knowledge, emotional intelligence and their ability to learn to learn to resolve the situations they have to face within their personal or professional sphere.

  • S40. Apply quality control to manufacturing systems and processes.

  • C8. Carry out analyses and write technical reports on IT and management products and solutions.

  • C11. Operate appropriately to understand and elaborate a text in written, oral or audiovisual form and interpret and understand the plurilingual, multilingual and intercultural relationship of their immediate reality.

  • C20. Carry out the assigned work based on basic guidelines given, deciding how much time to spend on each section, including personal contributions and expanding the sources of information indicated.

  • C34. Develop a critical judgment in the face of a reality presented using arguments, being able to show collaborative work skills in various groups and recognizing the right of people to participate in issues that affect them, also identifying the challenges of the circular economy and current solutions in their discipline.

  • C36. Develop and present work and other activities, incorporating the gender perspective as a variable to be considered in the analysis of this reality and in decision-making.

Presentation of the subject

Subject framed in the matter of direction of operations.

The course aims to introduce students to the basic concepts, principles and foundations of quality management in the company, considering products and services.

Quality is presented from a strategic perspective, highlighting the importance of process management. 

The classroom (physical or virtual) is a safe space, free of sexist, racist, homophobic, transphobic and discriminatory attitudes, either towards students or towards teachers. We trust that together we can create a safe space where we can make mistakes and learn without having to suffer prejudice from others.

 

Contents

  1. Concept and history of quality
  2. The quality management systemt
    • Definition
    • Quality requirements
    • Customer perception
    • Quality indicators
  3. Standardize, standard, certification and accreditation
    • normalize
    • Norma
    • Certification
    • Accreditation
  4. Total quality management (TQM)
  5. Quality costs
  6. Management by processes
    • Processes
    • Quality process design
  7. Measure
    • Histogram - Frequency graph
    • Sector diagram
    • Polygonal diagram
    • polar diagram
    • Pearson's correlation coefficient
    • Pareto
  8. Quality product design
  9. Statistical control of the process
    • Active prevention
    • Normal distribution
    • Control by samples
    • X diagrams
  10. Quality 4.0
    • Data
    • Analytics
    • Connectivity
    • Collaboration
    • Management systems
    • Scalability
    • Competition
    • Compliance
    • Continuous improve

Activities and evaluation system

Weekly Test Set: 15%

Internships: 20%

Partial exam: 25%

Final exam: 40%

Any activity not handed in or handed in late will be considered scored with zero points. Failure to attend a session is automatically excluded from the evaluation of the corresponding activity, being considered scored with zero points.

Any act of plagiarism or fraudulent action means direct failure with zero (0) in the evaluation of the subject.

The make-up exam replaces the midterm and final exams (65%). The weekly tests and practicals are not retaken. The maximum final grade that can be obtained in the subject after taking the make-up exam is 5,0.

 

Bibliography

Basic

Book:

Ayza, Jordi; Giménez, Miquel (2023). Quality Engineering. Mataró: ESUPT's own notes.

Complementary

Practical guide:

CIDEM (2000). Basic quality tools. AMFE. CIDEM (Generalitat de Catalunya).

Practical guide:

CIDEM (2003). Progress tools. Improved Six Sigma. CIDEM (Generalitat de Catalunya).

Practical guide:

Giralt, Emma (2010). Lean Manufacturing Production System. CIDEM (Generalitat de Catalunya).

Book:

Beltran, Jaime; Carmona, Miguel Angel; Carrasco, Remigio; Rivas, Miguel Angel; Tejedor, Fernando (2003). Guide for Process-Based Management. Andalusian Institute of Culture (CIDEM Catalan version).

Book:

CIDEM (2004). Integrated Management Systems. CIDEM (Generalitat de Catalunya).

Book:

Cuatrecasas, Lluís (2005). Comprehensive quality management: implementation, control and certification. Barcelona: Ediciones Gestión 2000.

Book:

Palacios, Mariana; Gisbert, Victor (2018). Statistical Quality Control. A Practical Application. 3 sciences Editorial Area of ​​Innovation and Development.

Standard:

EFQM (1999). Introduction to Excellence. EFQM.

Standard:

ISO (2015). ISO 9001: 2015 - Quality Management Systems. Requirements. ISO Central Secretariat.