TecnoCampus Foundation
eCampus
University Business
eCampus

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General information

Subject type: Basic

Coordinator: Judith Turrión Prats

Trimester: Second term

Credits: 6

Teaching staff: 

Sara Atienza Rodriguez

Academic year: 2025

Teaching course: 2

Languages ​​of instruction

  • Catalan

Competencies / Learning Outcomes

Basic skills

  • CB2. That students know how to apply their knowledge to their work or vocation in a professional way and possess the skills that are usually demonstrated through the development and defense of arguments and problem solving within their area of study.

  • CB3. That students have the ability to gather and interpret relevant data (usually within their area of ​​study) to make judgments that include reflection on relevant social, scientific, or ethical issues.

General competencies

  • CG1. Be able to work in a team, actively participate in tasks and negotiate in the face of dissenting opinions until reaching consensus positions, thus acquiring the ability to learn together with other team members and create new knowledge.

  • CG4. Be able to integrate the values ​​of social justice, equality between men and women, equal opportunities for all and especially for people with disabilities, so that the studies of Tourism and Leisure Management contribute to train citizens for a just, democratic society based on a culture of dialogue and peace.

Transversal competences

  • CT1. Communicate properly orally and in writing in the two official languages ​​of Catalonia.

  • CT2. Show willingness to learn about new cultures, experiment with new methodologies and encourage international exchange.

  • CT3. Formulate critical and well-argued reasoning, using precise terminology, specialized resources and documentation to support these arguments.

  • CT4. Demonstrate entrepreneurial leadership and leadership skills that build personal confidence and reduce risk aversion.

  • CT5. Master the main applications of computer tools and new technologies for ordinary academic activity.

  • CT6. Carry out tasks autonomously with the correct organization and timing of academic work.

  • CT7. Develop the ability to assess inequalities due to sex and gender to design solutions.

Presentation of the subject

The subject Management and Communication Skills It aims to develop the personal, communication and managerial skills necessary to exercise leadership and management functions in professional and organizational environments.

The content focuses on the fundamentals of management and professional communication, the role of communication in labor relations, organizational culture, values, and the creation of safe work environments. Key skills such as emotional intelligence, self-awareness, time management, personal productivity, assertiveness, and feedback as a tool for professional development are worked on.

The subject also addresses the main management skills, including leadership styles, decision-making, delegation, ethics, negotiation and conflict management. In the communication area, verbal and non-verbal communication, active listening, internal communication, storytelling and the influence of cognitive biases in professional communication are analyzed.

Finally, the management of critical situations and complex contexts is worked on, such as organizational crises, communication in high-tension situations and team coordination in adverse environments. The subject adopts a practical and applied approach, aimed at facilitating the transfer of learning to professional reality.

The classroom (physical or virtual) is a safe space, free of sexist, racist, homophobic, transphobic and discriminatory attitudes, either towards students or teachers. We trust that together we can create a safe space where we can make mistakes and learn without having to suffer the prejudices of others.

Contents

  1. Basics of management and professional communication
    1. Management and communication in organizations
    2. Communication as the basis of labor relations
    3. Organizational culture, values ​​and safe professional environments
    4. Introduction to cognitive biases in leadership and communication
  2. Emotional intelligence
    1. Self-knowledge and professional competence profile
    2. Emotional intelligence applied to business
      1. self-knowledge
      2. Self-control
      3. Motivation
      4. Empathy
      5. Emotional regulation
    3. The 7 habits of highly effective people
    4. Time management and personal productivity
    5. Assertiveness and establishing professional boundaries
    6. El feedback as a professional development tool
  3. Management skills and people management
    1. Leadership styles
    2. Empowerment and delegation
    3. Management decision-making
    4. Ethics and responsibility in management
    5. Negotiation
    6. Labor conflict management
  4. Professional and organizational communication
    1. Verbal, non-verbal and paralinguistic communication
    2. Effective interpersonal communication in the workplace
    3. Active listening and communicative empathy
    4. Internal communication in organizations
    5. Storytelling and communication of ideas
    6. Cognitive biases in professional communication
  5. Management of critical situations and complex contexts
    1. Organizational crisis management
    2. Communication in crisis situations
    3. Contingency plans
    4. Decision-making in critical contexts
    5. Conflict management in high-tension situations
    6. Coordination and leadership of teams in adverse contexts

Activities and evaluation system

Continued avaluation

  • Case study topic 1 – 10%
  • Case study topic 2 – 10%
  • Case study topic 3 – 10%
  • Case study topic 4 – 10%
  • Case study topic 5 – 10%

Final exam

  • Test – 20%
  • Case study (application of 5 topics) – 30%

The practical cases of the continuous assessment will be solved in the classroom on the dates indicated in the schedule from the beginning of the subject. They cannot be made up.

In the final exam, a minimum of 5 points out of 10 must be obtained in each part (test and case study). In the event of failure, only the failed component must be retaken.

 

Any form of academic fraud will be sanctioned in accordance with the center's assessment regulations. If signs of fraud are detected, including the improper use of generative artificial intelligence tools, the subject's teaching staff may call the student for an individual interview with the aim of verifying their authorship.

 

Bibliography

Basic

Charreau, Marrion and Johnson, Jenifer L. (2.019), Think and Communicate Your Ideas with The Storyboard Method. Editorial Conecta.

Complementary

Covey, Stephen R. (2011). The 7 habits of highly effective people. Publisher Paidós Ibérica,

Gentry, William (2016). Be the Boss everyone wants to work for. A guide for new leaders. Editorial Berrett-Koehler Publishers,