Restructuring of the infrastructure and services department

January 12, 2011

Given the complexity of the new science and innovation park environment, where the university world and companies coexist, the infrastructure and services department has been restructured to cover the new needs of the TecnoCampus, from a more appropriate structure to offer a service oriented to university studies towards a new model that incorporates the perspective of attention to companies.

You can download it here the department's restructuring document.

One of the main points of the new structure contemplates the creation of a new person in charge of Networks and services, Jacinto Nieto, and that divides the department between Networks and services and the tasks of Maintenance.

From the point of view of the users of the service, it is especially interesting the Helpdesk service, aimed at resolving with the maximum possible efficiency the possible incidents of the park staff. The Helpdesk has an online service for the most urgent incidents (Internal telephone 10123 (companies) 10666 (university) or mobile 627 033 096), and an offline service via e-mail (helpdesk@tecnocampus.cat) for those non-urgent actions and which can therefore be planned.

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Restructuring of the infrastructure and services department

January 12, 2011

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