General information

Subject type: Mandatory

Coordinator: Monica Juliana Oviedo León

Trimester: Third term

Credits: 4

Teaching staff: 

Jordi Rosell Segura


Basic skills
  • B5. That students have developed those learning skills necessary to undertake further studies with a high degree of autonomy.

Specific skills
  • E8_Organize the productive operations of the company


General competencies
  • G1. Be able to work in a team, actively participate in tasks and negotiate in the face of dissenting opinions until reaching consensus positions, thus acquiring the ability to learn together with other team members and create new knowledge.

Transversal competences
  • T5. Develop tasks applying the knowledge acquired with flexibility and creativity and adapting them to new contexts and situations.


The Operations area is one of the main functions of any organization and refers to the management of the creation of goods or services. These activities take place in all public and private companies. Operations Management can then be defined as the management of the resources needed to generate the goods or services of an organization. The field of Operations Management is currently facing major challenges mainly due to globalization, the creation of new products and services, the incorporation of new technologies and the need for integration with other functions of the company. Therefore, it is important to know the activities of the Operations area and know how to manage them efficiently.

The aim of this course is to provide the fundamental concepts, quantitative models, solutions and techniques in the management of operations. In class, the essential topics will be developed and business applications will be discussed. Different quantitative models used in operations management will also be used.

Learning outcomes

  • Identify the main functions of the Operations Management area.
  • Relate the Operations area to the business strategy and its relationship with the other functional areas of the company, such as the marketing or finance function.
  • Identify and plan the basic production activities and operations of a company, such as: product and process design, total quality, production planning, inventory management.
  • Use the basic analytical tools and methodologies mentioned above for planning and management in the area of ​​production and operations.
  • Assume the need to make ethical business decisions with productivity and profitability criteria.

Working methodology

Theoretical sessions

MD1. Master class: Expository class sessions based on the teacher's explanation in which all students enrolled in the subject attend via videoconference.

MD4. Video capsules: Resource in video format, which includes contents or demonstrations of the thematic axes of the subjects. These capsules are integrated into the structure of the subject and serve students to review as many times as necessary the ideas or proposals that the teacher needs to highlight in their classes.

Guided learning

MD7. Case study: Dynamics that part of the study of a case, which serves to contextualize the student in a specific situation, the teacher can propose different activities, both individually and in groups, among their students.

Autonomous learning

MD9. Solving exercises and problems: Non-contact activity dedicated to the resolution of practical exercises based on the data provided by the teacher.


This subject has methodological and digital resources to make possible its continuity in non-contact mode in the case of being necessary for reasons related to the Covid-19. In this way, the achievement of the same knowledge and skills that are specified in this teaching plan will be ensured. The TecnoCampus will make available to teachers and students the digital tools needed to carry out the course, as well as guides and recommendations that facilitate adaptation to the non-contact mode.



Topic 1


Introduction to operations

Main decisions in operations


Objectives of the area

Industrial products and services


Competitive variables





Innovation in the area of ​​production and operations


Topic 2


Design and development of products / services

Reasons for developing new products and services


Product / service development


Product design




   Modular design


   Simultaneous engineering




Product definition


   Assembly plan


   List of materials


   Process flow diagram


Continuous process improvement


Service design


Innovation in new products and services


Topic 3



Definition of forecast


Demand components


Forecasting methods




   Market study


   Delphi method


   Lower levels


   Group consensus


   Historical analogy




   Moving average


   Exponential smoothing


   Exponential double smoothing


   Linear regression


Errors in forecasts

Topic 4


Production strategies

Manufacturing in projects


Workshop manufacturing


Manufacturing in process


Manufactured Just in Time


   Pull / Push, Kanban




   Production level


   SMED techniques


   U-shaped line




   Jidoka, 5S


Innovation in 3D manufacturing


Topic 5


Production planning

Aggregate Planning




Topic 6


Stock management

Reasons for stock


Stock cost


ABC analysis


Inventory models


   Fixed quantity model (economic lot)


   Fixed quantity model with discounts


   Fixed period model.


   Probabilistic models.


Innovation in stock management.


Topic 7




Location strategies




Topic 8


Distribution strategies





Supply chain optimization


Innovation in logistics


Topic 9


Sustainability in production

Green production


Ethical production


Sustainable Development Goals (SDGs)

Learning activities

  • Theoretical sessions
  • Group and individual work

Evaluation system

The evaluation of the subject will be done as follows:

  • Final exam: 55%
  • Continuous assessment: 15%
  • Team project: 30%

Important: To pass the course you need a minimum average grade of 5 (out of 10) and a minimum grade in the final exam of 4 out of 10.

Recovery: Only the final exam mark (55%) can be retrieved. A minimum grade of 4 out of 10 will be required to complete the grade point average. That is, in recovery the same variables (examination and continuous assessment) with the same weights are maintained.

A student who has not applied for the first call CANNOT apply for recovery.



Stevenson: Operations Management. McGraw-Hill, 2014. ISBN-13: 978-0078024108

Anderson, Mary Ann, Edward J. Anderson, and Geoffrey Parker. Operations management for dummies. John Wiley & Sons, 2013

Goldratt: The Goal: A Process of Ongoing Improvement. North River Press; 30th Anniversary Edition edition (July 1, 2014). ISBN-13: 978-0884262748

Heizer, J and Render, B. "Production Management" (Strategic Decisions). Ed. Prentice Hall

Heizer / Render: Operations Management. (11th Edition). Pearson education, 2013. ISBN-13: 978-0132863308

RB Chase, FR Jacobs and NJ Aquilano, “Operations Management,” ED McGraw-Hill.